Privacy Policy

Last Updated: November 30, 2025

At BuySocialMediaGrowth, we take your privacy seriously. This Privacy Policy explains how we collect, use, protect, and share your personal information when you use our services.

1. Information We Collect

1.1 Information You Provide

  • Account Information: Email address, full name, password (encrypted)
  • Order Information: Social media profile URLs, service selections, delivery preferences
  • Payment Information: Processed by Stripe (we do not store card details)
  • Communication: Messages sent through contact forms or support emails

1.2 Automatically Collected Information

  • Usage Data: Pages visited, time spent, links clicked
  • Device Information: IP address, browser type, operating system
  • Cookies: Session data, preferences, analytics (see Cookie Policy below)
  • Order History: Services purchased, delivery status, payment records

2. How We Use Your Information

We use your information for the following purposes:

2.1 Service Delivery

  • Process and fulfill your orders
  • Deliver social media growth services to your specified profiles
  • Send order confirmations and status updates
  • Provide customer support

2.2 Account Management

  • Create and maintain your user account
  • Authenticate your identity and prevent fraud
  • Remember your preferences and settings
  • Send important account notifications

2.3 Communication

  • Respond to your inquiries and support requests
  • Send transactional emails (order confirmations, password resets)
  • Send promotional emails (with your consent - you can opt out anytime)
  • Notify you about changes to our services or policies

2.4 Improvement & Analytics

  • Analyze website usage to improve our services
  • Monitor performance and fix technical issues
  • Conduct research and development
  • Understand customer preferences and behavior

2.5 Legal Compliance

  • Comply with legal obligations and regulations
  • Enforce our Terms of Service
  • Protect against fraud and security threats
  • Resolve disputes and enforce agreements

3. Information Sharing & Disclosure

We do NOT sell your personal information to third parties.

We may share your information with:

3.1 Service Providers

  • Payment Processing: Stripe (for secure payment handling)
  • Email Services: Email delivery providers (for order confirmations)
  • Analytics: Google Analytics (for website usage insights)
  • Hosting: Web hosting providers (to store data)

All service providers are contractually obligated to protect your data.

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or to:

  • Comply with legal processes
  • Protect our rights and property
  • Prevent fraud or security threats
  • Protect the safety of our users or the public

3.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

4. Data Security

We implement industry-standard security measures to protect your information:

  • SSL Encryption: All data transmitted is encrypted using 256-bit SSL
  • Secure Servers: Data stored on secure, protected servers
  • Password Protection: Passwords hashed using bcrypt algorithm
  • Access Controls: Limited employee access to personal data
  • Regular Audits: Security reviews and vulnerability assessments
  • Payment Security: PCI DSS compliant payment processing via Stripe

Note: While we strive to protect your data, no method of transmission over the internet is 100% secure. You use our services at your own risk.

5. Your Privacy Rights

5.1 Access & Correction

You have the right to:

  • Access your personal information
  • Update or correct inaccurate data
  • Request a copy of your data

You can update your account information anytime by logging into your dashboard.

5.2 Data Deletion

You may request deletion of your account and personal data by contacting support@buysocialmediagrowth.com. We will delete your data within 30 days, except:

  • Information required for legal compliance
  • Transaction records for accounting purposes
  • Data needed to resolve disputes or enforce agreements

5.3 Marketing Opt-Out

You can opt out of promotional emails by:

  • Clicking "Unsubscribe" in any marketing email
  • Adjusting preferences in your account settings
  • Contacting support@buysocialmediagrowth.com

Note: You will still receive transactional emails (order confirmations, password resets) even if you opt out of marketing.

5.4 Cookie Management

You can control cookies through your browser settings. However, disabling cookies may limit website functionality.

6. Cookie Policy

We use cookies and similar technologies to enhance your experience:

6.1 Essential Cookies

  • Session Cookies: Keep you logged in and maintain your cart
  • Security Cookies: Protect against fraud and ensure secure access
  • Preference Cookies: Remember your settings and choices

6.2 Analytics Cookies

  • Google Analytics: Understand website usage and visitor behavior
  • Performance Cookies: Monitor page load times and errors

6.3 Marketing Cookies

  • Remarketing: Show relevant ads on other websites (with your consent)
  • Conversion Tracking: Measure effectiveness of marketing campaigns

Cookie Lifespan: Session cookies expire when you close your browser. Persistent cookies remain for up to 2 years or until you delete them.

7. Data Retention

We retain your information for as long as necessary to:

  • Provide services and maintain your account
  • Comply with legal and tax obligations (minimum 7 years for transactions)
  • Resolve disputes and enforce agreements
  • Improve our services through analytics

Inactive accounts may be deleted after 3 years of inactivity, with prior notice.

8. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we discover that a child has provided personal information, we will delete it immediately.

If you believe a child has provided information to us, please contact support@buysocialmediagrowth.com.

9. International Data Transfers

Your information may be transferred to and processed in countries outside your residence. These countries may have different data protection laws. By using our services, you consent to such transfers.

We ensure appropriate safeguards are in place for international transfers, including:

  • Standard contractual clauses
  • Privacy Shield certification (where applicable)
  • Adequate data protection measures

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any information.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

  • Right to Know: Request disclosure of personal information collected
  • Right to Delete: Request deletion of your personal information
  • Right to Opt-Out: Opt out of sale of personal information (we don't sell data)
  • Right to Non-Discrimination: Equal service regardless of privacy choices

To exercise these rights, contact support@buysocialmediagrowth.com with "CCPA Request" in the subject line.

12. European Privacy Rights (GDPR)

If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR):

  • Right of Access: Obtain a copy of your personal data
  • Right to Rectification: Correct inaccurate or incomplete data
  • Right to Erasure: Request deletion of your data ("right to be forgotten")
  • Right to Restriction: Limit how we use your data
  • Right to Portability: Receive your data in a portable format
  • Right to Object: Object to certain processing activities
  • Right to Withdraw Consent: Withdraw consent at any time

To exercise these rights or file a complaint with a supervisory authority, contact support@buysocialmediagrowth.com.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

  • Posting the updated policy on this page with a new "Last Updated" date
  • Sending an email notification to registered users
  • Displaying a notice on our website

Continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

14. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to our data practices.