Frequently Asked Questions

Absolutely safe! We've served over 50,000+ customers with a 99.9% account safety rate. Here's why:

• 100% Compliant: All our methods follow platform guidelines and terms of service
• Gradual Delivery: We use natural growth patterns that mimic organic engagement (24-72 hours delivery)
• Real Users: Every follower, view, and like comes from authentic accounts - no bots or fake profiles
• No Password Required: We never ask for your password or login credentials

Your account security is our top priority. We've been in business for 7+ Years with thousands of satisfied customers who've never experienced any issues.

Never! We only need your public profile URL or username. Anyone asking for your password is a scammer.

Our services work by promoting your content to real users who then choose to engage with your profile. We never need access to your account.

Warning: If anyone claiming to be from our company asks for your password, report them immediately at support@buysocialmediagrowth.com

100% real users! We don't use bots, fake accounts, or inactive profiles. Here's the difference:

Most services start delivering within 24-72 hours. Here's the typical timeline:

• Instant Services: Results begin within 1-6 hours (TikTok Views, Twitter Likes, etc.)
• Premium Services: Gradual delivery over 24-72 hours for natural growth (Instagram Followers, Spotify Plays, etc.)
• Large Orders: May take up to 5-7 days to complete full delivery while maintaining natural patterns

We prioritize quality over speed. Instant spikes can trigger platform alerts, so we deliver gradually to keep your account safe.

Minimal to no drop! Our retention rate is 95-98% because we use real, active users.

However, natural fluctuations can occur (just like organic followers):

• Some users may deactivate their accounts
• Platforms occasionally purge inactive accounts
• Users may unfollow if content doesn't match their interests

Our Refill Guarantee: If you experience more than 20% drop within 7 days of delivery completion, we'll refill your order once. Screenshot proof required.

Absolutely! Many customers order multiple services to create comprehensive growth across all metrics.

Pro Tip: Ordering followers + likes + views together creates more credible growth and better algorithm performance than just one metric alone.

Simply add multiple services to your cart and checkout once. Each service will be processed independently with its own delivery timeline.

We accept all major payment methods through our secure Stripe payment system:

• Visa
• Mastercard
• American Express
• Discover
• All major debit cards

Secure & Encrypted: We use industry-standard SSL encryption. Your card details are never stored on our servers.

Transparent Refund Policy

Refunds are available only in these specific situations:

• Order Not Started: If your order hasn't begun processing within 72 hours (excluding weekends/holidays)
• Service Not Delivered: If no portion of your order has been delivered after the estimated timeframe
• Significant Under-Delivery: If you received less than 50% of your ordered quantity and order is marked complete

NON-REFUNDABLE: Services already started or delivered (partially or fully), orders older than 14 days, incorrect information provided, account privacy changes during delivery.

Refill Guarantee: For followers/subscribers, we offer a 7-day refill guarantee if you experience 20%+ drop. Must report with screenshot proof.

How to Request: Email support@buysocialmediagrowth.com with your order number and detailed explanation. All requests subject to verification. Approved refunds processed within 7-14 business days.

100% Secure! We use Stripe, the same payment processor trusted by Amazon, Google, and Shopify.

Security Measures:

• PCI DSS Level 1: Highest level of payment security certification
• 256-bit SSL Encryption: Military-grade encryption for all transactions
• Never Stored: Your card details never touch our servers
• Fraud Protection: Advanced fraud detection and prevention

Your financial security is guaranteed.

It's super simple! Just 4 steps:

1. Choose Service: Browse categories and select your platform (Instagram, TikTok, Spotify, etc.)
2. Select Package: Pick the quantity that fits your goals (100, 500, 1000+)
3. Enter URL: Provide your profile/post URL or username
4. Checkout: Complete payment and watch your growth!

You'll receive instant confirmation and can track your order status in your dashboard.

Optional but recommended!

With an account you get:

• Order history and tracking
• Faster checkout (saved details)
• Exclusive promotions and discounts
• Priority customer support
• Loyalty rewards program

Without an account: You can still checkout as a guest, but you'll need to save your order confirmation email to track your order.

Yes, your profile must be public during delivery.

Why? Real users need to be able to find and engage with your content. Private profiles prevent delivery.

Pro Tip: You can switch back to private after delivery completes, though we recommend staying public for maximum growth and engagement.

We're here 24/7! Reach us via:

• Email: support@buysocialmediagrowth.com (Response within 2 hours)
• Live Chat: Click the chat icon in the bottom right corner
• Contact Form: Visit our contact page

Average Response Time: 15-30 minutes during business hours, 2-4 hours after hours

Here's what makes us different:

Get started with confidence today!